GiDiProperty.com – Account Deletion & Data Erasure Policy (GDPR/NDPR Compliant)

This Account Deletion & Data Erasure Policy outlines the rights of users (“Data Subjects”) of GidiProperty.com and the obligations of GidiProperty Ltd (“we,” “us,” or “our”) regarding the deletion, retention, and processing of personal data, in accordance with the EU General Data Protection Regulation (GDPR) and the Nigeria Data Protection Regulation (NDPR).

1. Right to Erasure (“Right to be Forgotten”)

Under Article 17 of the GDPR and Part 2.9 of the NDPR, users have the right to request the deletion of their personal data where:

• The personal data is no longer necessary for the purposes for which it was collected or processed.

• The user withdraws consent on which the processing is based.

• The user objects to the processing and there are no overriding legitimate grounds for continued processing.

• The personal data has been unlawfully processed.

• Erasure is required to comply with a legal obligation.

GidiProperty.com will honor valid erasure requests except where retention is legally required.

2. How to Request Account Deletion

Users may submit an account deletion or data erasure request through the following channels:

A. In-Platform Request

1. Log in to your GidiProperty.com account.

2. Navigate to Account Settings → Delete Account.

3. Follow the on-screen instructions to submit a deletion request.

B. Formal Email Request

Users may also submit a written request to:

📧 support@gidiproperty.com
Subject: Account Deletion / Data Erasure Request

The request must contain:

• Full name

• Registered email address

• Verification information reasonably necessary to confirm your identity

We may request additional identity verification in order to prevent unauthorized deletion requests.

3. Processing of Deletion Requests

Upon receipt of a valid request:

• We will acknowledge the request within 72 hours.

• The deletion process will be completed within 7–30 calendar days, depending on data complexity.

• All personal data associated with the account will be permanently erased or anonymized, except data retained under lawful exceptions.

Users will receive a confirmation email once deletion is completed.

4. Data That Will Be Deleted

Subject to legal requirements, the following data categories will be deleted or anonymized:

• Account profile information

• Contact details

• Saved searches, preferences, and alerts

• User-generated content (e.g., listings), unless anonymization is legally or operationally required

• Internal analytics linked to the user’s identity

• Communication logs within the platform, where permissible

All deletion processes follow industry-standard security practices.

5. Data That May Be Retained (Legal Exceptions)

Under GDPR (Art. 17(3)) and NDPR, GidiProperty.com may retain certain personal data where retention is necessary:

• For compliance with tax, accounting, or auditing obligations

• For the establishment, exercise, or defense of legal claims

• To investigate fraud, security incidents, or misuse of our platform

• To comply with regulatory requirements

• For transactional history related to property listings, payments, or disputes

All retained data will be stored securely and will not be used for marketing, profiling, or non-essential processing.

6. Effect of Account Deletion

Once the deletion process is completed:

• Access to the user’s account will be permanently disabled.

• The user will lose access to all data, listings, messages, and saved preferences.

• Deleted accounts cannot be restored.

• Users may create a new account at any time.

7. Third-Party Data Processors

Where personal data has been shared with authorized third-party processors (e.g., payment providers, analytics services), GidiProperty.com will:

• Notify those processors of the user’s deletion request, and

• Ensure erasure or anonymization in accordance with contractual and regulatory obligations.

8. Contact Information (Data Protection Requests)

For account deletion, data subject rights requests, or privacy-related inquiries, please contact our Data Protection Officer (DPO):

📧 support@gidiproperty.com
Attn: Data Protection Officer (DPO)
GiDiProperty Property Infrastructure and Contruction Limited..